Chisholm Lead Reels, LLC, (“CLR”) warrants to the original purchaser that its products shall not contain any material defects and shall function in material conformity with the product’s intended use for the lifetime of the original purchaser (or 50 years if the product is purchased by a business entity) (“Lifetime Warranty”). In the event of a failure caused by any material defect in materials or workmanship of a CLR product, CLR shall, at its principal place of business, repair or replace the product free of charge.
Repair or Replacement. If a defect arises and a valid claim is made within the applicable warranty period, at its option, CLR will either (1) repair the defect at no charge, using new parts or parts equivalent to new in performance and reliability or (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product. Any replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by CLR, shall remain under warranty during the applicable warranty period or for 90 days from the date of repair, whichever is later. When a product or part is exchanged, any replacement item becomes the customer’s property and the replaced item becomes the property of CLR. Purchaser shall be responsible for and bear all risks and costs of shipping any product or part to CLR for repair or replacement. CLR shall be responsible for and bear all risks and costs of returning any repaired or replaced product or part to purchaser.
Claims. Prior to sending a product to CLR for repair or replacement, the original purchaser must contact CLR to obtain a claim number. The first such contact must occur during the applicable warranty period. Claims must be made by original purchasers with proof of purchase.
Exclusions and Limitations. The Lifetime Warranty applies to structural steel components. Wear components, such as bearings, isolators, pins, knobs and springs carry the same replacement guaranteed for up to 30 days from date of original purchase. CLR is not responsible for damage arising from faulty installation or misuse of the product. This Warranty does not apply to any product not used for its intended purpose. Reinstallation is not covered under this Warranty. This Warranty does not apply: (a) to cosmetic damage, including but not limited to scratches, dents and the like; (b) to damage caused by accident, abuse, misuse, flood, lightning, fire, earthquake or other external causes; or (c) to a product or part that has been modified to alter functionality. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, CLR SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. If CLR cannot lawfully disclaim statutory or implied warranties then to the extent permitted by law, all such warranties shall be limited in duration to the duration of this express Warranty and to repair or replacement as determined by CLR in its sole discretion. No reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, CLR IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF GOODWILL; and LOSS OF REPUTATION. CLR IS NOT RESPONSIBLE FOR ANY INDIRECT LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF REINSTALLATION.